Rendeltem eBay-ről, az eladó eltűnt, a terméket nem adta fel postára. Mit tegyek?

Itt a szöveg, amit emailben kaptam:

Your request is open in the Resolution Center

Hi

Here's what just happened:

We're sorry to hear that you haven't received (termék neve). You've opened a request, and we've notified the seller that you've requested a refund for the item.

Here's what you need to do next:

Please allow a few days for the seller to respond to your request in the eBay Resolution Center.

If the seller doesn't respond or if you aren't satisfied with the seller's response to your request by Apr 19, 2017, please let us know. On that date, you can escalate your request to eBay Customer Support. A customer support agent will then review your request and get back to you with a decision within 48 hours.

What you should know:

If we don't hear from you by May 13, 2017, we'll assume that things have been resolved, and your request will be closed. Note that once a request is closed, you won't be eligible for a refund through the eBay Money Back Guarantee for the item.

Illetve az ebayen ezt látom:

[link]

A másik rendelésnél megvárom a határidőt, ha nem érkezik meg akkor kérek refundot.