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<HTML>
<head>
<title>Basic information for phone calls</title>
<!-- *********************************************************************
*******************STYLE begin******************************************-->
<style type="text/css">
h1 { color: #669966; font-family: Times New Roman;}
a {color: #669966; font-family: Times New Roman;}
c {color: #FFFFFF; font-family: Times New Roman;}
d {color: #FF0000; font-family: Times New Roman;}
e {color: #FFFF33; font-family: Times New Roman;}
body {background-color: #000000; cursor: pointer; }
input {
color:#669966;
background-color:#000000;
<!-- background-colorrange; -->
border:none;
}
textarea {
background-color: #000000;
color: #669966;
font-family: Times New Roman;
}
select {
background-color: #000000;
color: #669966;
font-family: Times New Roman;
}
.radioStyle {
background-color: #000000;
color: #669966;
font-family: Times New Roman;
}
.altButtonFormat {
background-color: #000000;
color: #669966;
font-family: Times New Roman;
}
<!--body.noScroll {
background-image: url(smallPic.jpg);
background-attachment: fixed;
}-->
</style>
<!-- ****************STYLE end********************************************
************************************************************************-->
</head>
<!-- ****************HEAD end*********************************************
*******************BODY begin*******************************************-->
<BODY>
<!-- *********************************************************************
*******************MANDATORY FIELDS begin****************************-->
<script language='javascript'>
function verify(){
var msg='';
if(document.getElementById('location').value=='Please select...'){
msg+='- Location name\n\n';}
if(document.getElementById('Name').value==''){
msg+='- Caller name\n\n';}
if(document.getElementById('Phone').value==''){
msg+='- Caller phone\n\n';}
if(document.getElementById('system').value==''){
msg+='- System name/type\n\n';}
if(document.getElementById('error').value==''){
msg+='- Error message\n\n';}
if(document.getElementById('affected').value=='Please choose...'){
msg+='- Number of affected people\n\n';}
if(msg!=''){
alert('The following fields are empty or invalid:\n\n'+msg);
return false
}else{
return true}
}
<!--
var srcFrame;
//External content into a layer
function loadOuter(doc) {
srcFrame = document.getElementById("hiddenContent");
srcFrame.src = doc;
// workaround for missing onLoad event in IFRAME for NN6
if (!srcFrame.onload) {
setTimeout("transferHTML()", 1000)
}
}
function transferHTML(){
srcContent='';
if (srcFrame.contentDocument){
srcContent=srcFrame.contentDocument.getElementsByTagName("BODY")[0].innerHTML;
}
else if (srcFrame.contentWindow){
srcContent=srcFrame.contentWindow.document.body.innerHTML;
}
document.getElementById("outerDisplay").innerHTML = srcContent
}
var DocAry=new Array('Test.txt','Test2.txt');
function SelectList(v){
if (v>0){
loadOuter(DocAry[v-1]);
}
}
function showTable02() {
document.getElementById("Table02").style.display = "inline";
}
function hideTable02() {
document.getElementById("Table02").style.display = "none";
}
function showTable03() {
document.getElementById("Table03").style.display = "inline";
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function hideTable03() {
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function showTable04() {
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}
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document.getElementById("Table04").style.display = "none";
}
function showTable05() {
document.getElementById("Table05").style.display = "inline";
}
function hideTable05() {
document.getElementById("Table05").style.display = "none";
}
//-->
</script>
<!-- ****************MANDATORY FIELDS end******************************
************************************************************************-->
</td><td>
<INPUT TYPE="button" VALUE="Existing P1 and P2 issues" onClick="loadOuter
('PriorityIssues.txt')" ><e> (Available only on ... local desktop)</e>
<a>
<div id="outerDisplay"></div>
<iframe id="hiddenContent" width="200" height="200"
style="position:absolute;visibility:hidden;" ></iframe></a>
</td></tr></table></div>
<hr>
<div align="center"><h1>Basic information for phone calls</h1></div>
<hr>
<a><form id="info" action="mailto:itservicedesk@......com?subject=#ITSM# New incident
logged via phone" enctype="text/plain" method="post" onsubmit="return verify();">
<table border="0" width=100%>
<tr><td width=1000></td><td>
<div align="right">
<input type="reset" name="Reset" value="Reset" OnClick="hideTable03();hideTable04
();hideTable05();loadOuter
('PriorityIssues.txt');">
<input type="submit">
</div>
</td></tr>
<!-- *********************************************************************
***********************LOCATION begin**********************************-->
<tr><td>
<a><label for="Location"><d>*</d>Rental station / Location name:</label>
</td><td>
<a href="http://10.14.,,,.,,,/,,,/default.aspx?page=17551" target="_blank"><c>Worldwide
Rental Station Search</c></a>
<a href="http://10.14.,,,.,,,/,,,/default.aspx?page=17549" target="_blank"><c>UK
Rental Station Search</c></a>
<select name="Location" value="Please select ..." id="location">
<option value=" Please select..."> Please select...</option>
<optgroup label="Headquoters">
<option value=" BSC "> BSC </option>
<option value=" Bracknell HQ "> Bracknell HQ </option>
<optgroup label="Rental stations">
<option value=" Aberdeen-Airport Aberdeen-Airport "> Aberdeen-Airport Aberdeen-
Airport </option>
<option value=" All Fleet Services All Fleet Services "> All Fleet Services All
Fleet Services </option>
<option value=" Ashford Ashford "> Ashford Ashford </option>
<option value=" Atika ElHadaoui "> Atika ElHadaoui </option>
<option value=" Auto Indemnity "> Auto Indemnity </option>
<option value=" Barrow-In-Furness Barrow-In-Furness "> Barrow-In-Furness Barrow-
In-Furness </option>
</optgroup>
</select>
</td></tr>
<!-- ******************LOCATION end*************************************
************************************************************************-->
<tr><td><a><d>*</d>Caller name: </td><td><input name="Caller name"
type="text" id="Name" class="col" size=100%></td></tr>
<tr><td><a><d>*</d>Caller phone: </td><td><input name="Caller phone number"
type="text" id="Phone" class="col" size=100%></td></tr>
<tr><td><a><d>*</d>System name: </td><td><input name="System name"
type="text" id="system" class="col" size=100%></td></tr>
<tr><td><a><d>*</d>Error message: </td><td><textarea name="Error message"
cols="80" rows="3" id="error"></textarea></td></tr>
<tr><td><a><d>*</d><label for="affecteduser"><a>Number of affected users:</label></td><td>
<select name="Number of affected users" id="affected">
<option value="Please choose..."> Please choose...</option>
<option value="1"> 1</option>
<option value="<10"> <10</option>
<option value="10-50"> 10-50</option>
<option value=">50"> >50</option>
<option value=" UK"> UK</option>
<option value=" Europe"> Europe</option>
<option value=" ALL"> ALL</option>
</select></td></tr>
</table>
<b><c>Other information<b>
<table id="Table02" border="0" width=100%>
<tr><td width=1000><a>Username to the system / LAN ID: </td><td><input name="Username to
the system" type="text" id="userID" class="col" size=100% value=" ..............
"></td></tr>
<tr><td><a> Desktop / Citrix username: </td><td><input name="A Desktop / Citrix username"
type="text" id="adesktop" class="col" size=100% value=" .............. "></td></tr>
<tr><td><a>PC name : </td><td><input name="PC name / AVUK number" type="text"
id="PCname" class="col" size=100% value=" .............. "></td></tr>
<tr><td><label for="Restart"><a>PC restart? </label>
</td><td><input name="PC restart?" value="NO" title="NO"
type="radio"/><a>NO
<input name="PC restart?" value="YES" title="YES"
type="radio" /><a>YES</td></tr>
<tr><td><label for="work"><a>Did it work before? </label>
</td><td><input name="Did it work before?" value="NO"
title="NO" type="radio" /><a>NO
<input name="Did it work before?" value="YES"
title="YES" type="radio" /><a>YES When it worked last time? <input name="When it worked
last time?" type="text" id="when" size=40 class="col" value=" .............. "></td></tr>
<tr><td><a>Example PC / Username where it works:
</td><td><input name="Example PC / Username where it works"
type="text" id="Example" size=100% class="col" value=" .............. "></td></tr>
<!-- *********************************************************************
************************************************************************-->
</table>
<b><c>Printing problems
<INPUT TYPE=BUTTON OnClick="showTable03();" VALUE="Show">
<INPUT TYPE=BUTTON OnClick="hideTable03();" VALUE="Hide"></b>
<br>
<table id="Table03" border="0" width=100%>
<tr><td colspan="2" bgcolor="#003300"></td></tr>
<tr><td width=1000><a>Printer name / TG number: </td><td><input name="Printer name
/ TGBR number" type="text" id="Printername" size=100% class="col" value=" ..............
"></td></tr>
<tr><td><label for="printfrom1"><a>Where they try to print from? </label>
</td><td><input name="Where they try to print from?"
value="Local Desktop" title="Local desktop" type="radio" /><a>Local desktop
<input name="Where they try to print from?"
value="A desktop" title="A Desktop" type="radio" /><a>A Desktop</td></tr>
<tr><td><label for="printfrom2"><a>What they try to print? </label>
</td><td><input name="What they try to print?" value="RA"
title="RA" type="radio" /><a>RA
<input name="What they try to print?" value="Other
application" title="Other application" type="radio" style="color: #669966; background-
color: #000000"/><a>Other application</td></tr>
<!-- *********************************************************************
************************************************************************-->
</table>
<b><c>Pearl printing problems</b>
<INPUT TYPE=BUTTON OnClick="showTable04();" VALUE="Show">
<INPUT TYPE=BUTTON OnClick="hideTable04();" VALUE="Hide">
<br>
<table id="Table04" border="0" width=100%>
<tr><td colspan="2" bgcolor="#003300"></td></tr>
<tr><td width=1000><label for="printfrom3"><a>Where they try to print from? </label>
</td><td><input name="Where they try to print from?"
value="Merlin desktop" title="Merlin desktop" type="radio" style="color: #669966;
background-color: #000000"/><a>Merlin desktop (webpage)
<input name="Where they try to print from?"
value="Pearl Handheld" title="Pearl Handheld" type="radio" style="color: #669966;
background-color: #000000"/><a>Pearl Handheld</td></tr>
<tr><td><label for="printfrom4"><a>If the webpage which button pressed? </label>
</td><td><input name="If the webpage which button pressed?"
value="Print RA" title="Print RA" type="radio" style="color: #669966; background-color:
#000000"/><a>Print RA
<input name="If the webpage which button pressed?"
value="View RA" title="View RA" type="radio" style="color: #669966; background-color:
#000000" /><a>View RA in PDF then print from there</td></tr>
<tr><td><a>Station mnemonic code: </td><td><input name="Station mnemonic
code" type="text" id="stnmnemonic" size=100% class="col" value=" ..............
"></td></tr>
</table>
<!-- *********************************************************************
************************************************************************-->
<b><c>Additional information
<INPUT TYPE=BUTTON OnClick="showTable05();" VALUE="Show">
<INPUT TYPE=BUTTON OnClick="hideTable05();" VALUE="Hide"></b>
<br>
<table id="Table05" border="0" width=100%>
<tr><td colspan="2" bgcolor="#003300"></td></tr>
<tr><td width=1000><label for="internetOK"><a>Do they have other internet / intranet
problem?</label>
</td><td><input name="Do they have other internet /
intranet problem?" value="Intranet" title="Intranet" type="radio" /><a>IntrAnet
<input name="Do they have other internet / intranet
problem?" value="Internet" title="Internet" type="radio" /><a>IntErnet
<input name="Do they have other internet / intranet
problem?" value="POWER" title="POWER" type="radio" /><a>POWER</td></tr>
<tr><td><a>URL / path: </td><td><input name="URL / Path" type="text"
id="stnmnemonic" size=100% class="col" value=" .............. "></td></tr>
<tr><td><a>RA / Reservation number(s): </td><td><input name="RA / Reservation number(s)"
type="text" id="RANo" size=100% class="col" value=" .............. "></td></tr>
<!-- *********************************************************************
************************************************************************-->
</table>
</form>
<br>
<br>
<br>
<br>
<br>
<br>
<div align="right">
Form made by <a href="mailto:dx10spprt@...europe.com?subject=Error report / change request
on form: Basic Info for Phone Calls">DX10spprt.351</a>
<br><a>version:5.3 Last updated:14/01/2010</a>
</div>
</BODY>
</HTML>
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