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Feladat

The team cares about:

Incident management tasks by NGENA service

Infrastructure event monitoring

Supervision of automated event to service correlation

Automated fault analysis

Task dispatching to sub-providers and sub-provider co-ordination

Customer status information

Incident resolution tracking

Incident ticket creation and updating

Deficiency pattern detection

Support of continuous process and tools improvement

Supporting NGENA professional service provider customers' requests by phone or NGENA tools.

Profil

Networking knowledge or work experience (cisco)

Intermediate english knowledge

Willingness to work in shifts (24/7)

Confident use of MS Office (Outlook, Excel, etc.)

Problem solving abilities

Good communication skills

Being calm under pressure

Analytical and methodical thinking / having an eye for details