Megfelelne az alábbi angol panaszlevél felsőfokra? Ha tudsz írni pár javítást, tanácsot a szerkezethez vagy nyelvezethez azt is megköszönném.

Dear Sir/Madam,

I wish to place a formal complaint with your organisation regarding the trip from Budapest to the Viennese Christmas Fair, from Dec 10-12, 2016

This travel agency, (full name of travel agency) advertised, organised, as well as, conducted this supposedly wonderful journey for which I have enrolled and paid in full.

Below, I am outlining my concerns, dissatisfaction and great disappointment of this trip.

For the first part of the journey, the couch provided was an older model with no functioning heating unit, seats were dusty and uncomfortable with no bathroom amenities, in total contrast to the detailed description in your advertisement, where the bus was claimed to be a new model with all necessary facilities included.

Furthermore, we arrived at the transit station in the Viennese outskirts 1 hour late. We have boarded another sightseeing bus, which was satisfactorily equiped, although I was informed that this vehicle was not in any way associated with your company. Again, this caused a great annoyance, as according to my receipts, you have also charged us this fare.

(Nem ertem pontosan, ez a ceg is kert penzt es a masik busz ceg is? Mit jelent itt a dupla fizetes? Ahogy itt irtam, mindketto ceg fizetetted veled, vagy itt a masik verzio, hogy megtudtad, hogy eredetileg mennyibe kerulne a masodik busz, de ez a ceg a duplajat kerte)

Again, this caused a great annoyance, as upon finding out the true price of a tour on this bus, I came to the realisation that you have indeed charged me double of the privilege of taking the second leg of the tour on this bus.

The Austrian motel, at best, can only be described as appalling and undesirable. Yes, I do understand that this accommodation is marked as a "budget hotel" but one does still expect hot water running in it's only shower facility and general, hygienic cleanliness, as well as, comfortable beds that do not creak with fresh bedlinen provided.

Additional inconvenience was provided by the City Guide not being able to or not wanting to speak in English, only in Austrian German, which made me feel compelled to translate all communications to my non-German speaking fellow Hungarian travellers.

In view of the above matters, I believe my only fair choice to be is to demand a full refund of the cost of this excursion, on the grounds of misadvertising on your behalf and not providing adequate, basic services, as well as, being misguided about this whole travel. I am also asking an interpreter's fee, since I had to do the job for which we all paid and was included in the price.

I sincerely hope, we can come to a mutual, amicable agreement on this important and urgent matter and I do hope, I will not have the need to take this issue any further.

Please let me know, at your earliest convenience, of which course you wish to take and what you propose on your behalf to amend this unfortunate situation.

Yours faithfully,

Dr. x

Nem tudom mi a felsofoku elvaras, de en igy irnam.

equipped

its

mutually satisfying and amicable...

Dear Sir or Madam,

I am writing

I've = I have

wasn't = was not

didn't = did not

didn't expect = had not expected

appaled = appalled

not to mention the fact that the bed...

non-bilingual = olyan, akinek nem két (hanem csak egy) anyanyelve van - szerintem nem ilyenekről van itt szó

translator = interpreter