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Thank you for contacting PayPal regarding your account reserves.

We’ve reviewed your account because you asked us to adjust your account's reserve settings. Unfortunately, we can’t approve what you’ve asked for at the moment.

We can conduct reserves review 180 days after your account receive reserves (Jan/26/2015)

Our decision concerning your reserve settings was based on a review of the potential risk exposure posed by your account. A risk review considers several factors relating to accounts, which include, but are not limited to, transactional activity, customer disputes, type of business, credit attributes, delivery timeframes and customer satisfaction.

An account reserve is an amount of money set aside in your PayPal account to help make sure that you’re able to meet any liabilities you may incur from a chargeback, claim or bank reversal, where no other money is available. The reserved amount still belongs to you, but is unavailable for use( including withdrawal).

The use of reserves in this way is common across the payments industry, and you’ll find more information about it in the PayPal User Agreement, section 10.4.

We’ll let you know if your reserve settings are adjusted in the future.

I understand your frustration regarding this matter and regret any inconvenience this might have caused.