A pandabuyról rendeltem viszont beleutkoztem egy próblémába valaki segítene?

Az a problémám hogy kaptam egy ilyen szöveget:

A kérdésem az lenne hogy erre hol kell válszolni mert nem találom sehol sem. Csatolok egy képernyő fotot is:

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Hello, dear valued customer. We would like to remind you that this item has sealed packaging or part of the location can not be opened for inspection, and the outer packing has no product information as the picture shown below, so we can't verify the item is correct or not. Please confirm whether you want us to open the sealing packaging for inspection, please be aware that the seller may not accept return/exchange for it. If no need to open, please ignore the message; If you need us to open sealing packaging for inspection, please Click "Contact" Button contact the agent and tell the agent "I accept not supporting returns and exchanges,Please open the package to take pictures for quality control". Please inform us as soon as possible and we will follow your request. If we do not receive your reply within 72 hours, your item may not be exchange/ returned since most seller only accept exchange/return within 7 days after the items are sold. Thank you for your understanding.