Amazonon miért nem vagyok jogosult a refund kérelemre ha nem jött meg a termék? Letelt a delivery time!

Amazonról rendelt termék nem jött meg. Refundot akarok indítani de nem tudok. Miért nem?

A max estimated delivery time lejárt!

ORDER PLACED

November 18, 2019

ORDER NUMBER

xxxxx

EXPECTED BY

Nov 27, 2019 - Dec 14, 2019

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You are not eligible to request a refund

Sorry, this order is not eligible for a refund under the A-to-z Guarantee. Please wait until 3 days after maximum estimated delivery or until the tracking status is marked as delivered. Note: We also require you to first contact the seller and either wait for a response or for 48 hours before you are eligible to request a refund.