Bocsánatkérő fogalmazást kell írnom angolra, de fogalmam sincs, hogy hogyan kezdjek hozzá. A téma az, hogy romlott volt a tej, amit megvett a vevő. Valaki segítene?

Dear …

Thank you for notifying us concerning the faulty product, in this case, a 2 litre of spoilt milk made by … , that you purchased from our site at (location) on (date).

I am sorry to hear that (product) did not meet the high standards of our company.

I would like to apologise on behalf of (company's name) for the inconvenience this has caused you. We strive to sell quality products, and I would like to assure you that the particular product you purchased was an unfortunate irregularity.

Please return spoilt dairy product to the point of purchase at your earliest convenience. We will replace it immediately.

I am also happy to offer an other product of the same value to you, at no extra cost, in order to compensate you for the inconvenience.

Thank you for your loyal patronage of (company name).

Sincerely,

X Y