Hivatalos levelet kell írnom, de nem tudom hogyan kezdjem el. A feladat és a pontok meg vannak adva?

You have bought a faulty item and you want to return it. Write a formal letter to the company.

•Tell them what the item is and when you bought it.

•Explain what the problem is.

•Tell them what you want them to do.

•Say that you hope the problem will be resolved quickly and thank them for their help.